Shipping Policy

Thank you for shopping with LABEKE. We carefully prepare and package every order and want to ensure your shopping experience is as smooth as possible. Please review our shipping policy before placing your order.

Order Processing

Orders are typically processed within 5-8 business days after your order has been confirmed.

Processing times do not include weekends or statutory holidays. During new collection launches, sales, pop-ups, holidays, or other high-volume periods, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where applicable.

Shipping Within Canada

We currently ship orders throughout Canada.

Shipping rates and available delivery options will be calculated and displayed at checkout based on your order and delivery location.

Please note that the delivery timeframe shown by the shipping carrier begins after your order has been processed and shipped.

International Shipping

International shipping may be available to select destinations. Available shipping options and rates will be displayed at checkout.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by their destination country. These charges are not included in the product or shipping price unless otherwise stated at checkout.

LABEKE is not responsible for delays caused by customs processing.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside of LABEKE's direct control.

Unexpected delays may occur due to weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our control.

We will always do our best to assist you if you experience an issue with your shipment.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

If an order is returned to LABEKE because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the order shipped again.

Lost, Stolen or Damaged Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around the delivery location, with household members or neighbours, and contact the shipping carrier.

If your package arrives damaged, please contact LABEKE as soon as possible and include your order number and clear photographs of the package and item so we can review the situation and assist you.

Claims involving lost or damaged shipments may also be subject to the shipping carrier's investigation and policies.

Returned or Refused Packages

If a package is returned to LABEKE because it was refused, unclaimed, or could not be delivered, please contact us to discuss your options.

Additional shipping fees may apply if you would like the package to be shipped again.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations once an order has entered processing or has already been shipped.

Please refer to our Cancellation Policy and Return & Refund Policy for additional information.

Contact Us

If you have any questions about your order or shipping, please contact LABEKE Customer Service and include your order number so we can assist you as quickly as possible.

Thank you for choosing LABEKE.

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